Introduction
Welcome to MVP Prints! Your privacy is important to us. This Privacy Policy explains
how we collect, use, and protect your personal information when you use our 3D printing
services. By accessing our website or placing an order, you consent to the practices
outlined below.
Your trust is paramount to us. We are committed to transparency in how we
handle your data and ensuring your privacy rights are respected.
Information We Collect
We collect the following types of information to provide our services and improve
your experience:
- Personal Information: Name, address, phone number, and email address used for quote requests and order fulfillment
- 3D Model Files: Uploaded design files used for pricing estimates and order processing
- Order Details: Specifications such as infill density, print quality, material preferences, and estimated pricing
- Payment Information: Processed securely through third-party providers (Helcim and Square)
- Website Usage Data: Browsing behavior, page views, and site interactions for analytics and improvement
How We Use Your Information
We use the collected information for the following purposes:
- Generating automated price estimates for your 3D printing projects
- Fulfilling orders and processing secure payments
- Communicating with you about your orders and providing customer support
- Temporarily storing quote details to facilitate easy order completion
- Improving our website functionality and user experience
- Complying with legal obligations and business requirements
We never use your personal information for purposes other than those
outlined above without your explicit consent.
Data Retention & Deletion
We maintain a minimal data retention policy to protect your privacy:
- Quote Data: Quotes and uploaded 3D models are stored temporarily and automatically deleted after one week if abandoned or upon order fulfillment
- Order Records: Completed order information is retained for 1 year for warranty and customer service purposes
- Customer Communications: Email correspondence is retained for 2 years for customer service and legal compliance
- Payment Records: Financial transaction records are retained as required by law (typically 7 years)
We do not store customer data longer than necessary and actively purge
expired data according to our retention schedule.
Third-Party Sharing
We only share your data when necessary for service delivery:
- Payment Processing: Customer payment details are securely handled by Helcim and Square payment processors
- Shipping Partners: Delivery information is shared with shipping carriers to fulfill orders
- Analytics Services: Anonymized website usage data may be shared with Google Analytics for site improvement
- Legal Requirements: Data may be disclosed if required by law or to protect our legal rights
We do not sell, rent, or trade customer data to third parties for
marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality and shopping cart features
- Analytics Cookies: Help us understand how visitors use our website to improve user experience
- Preference Cookies: Remember your settings and preferences for future visits
You can manage cookie preferences through your browser settings. Note that disabling
certain cookies may limit website functionality.
Data Security
We implement robust security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure file storage with access controls
- Regular security audits and updates
- Limited employee access on a need-to-know basis
- Payment information is never stored on our servers
While we implement industry-standard security measures, no system is
100% secure. We continuously monitor and improve our security practices.
Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request transfer of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
No account registration is required for ordering. If we introduce promotional emails
in the future, you will have the option to opt-in for discounts and updates.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly
collect personal information from children under 13. If you are a parent or guardian
and believe your child has provided us with personal information, please contact us
immediately so we can delete such information.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices
or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify customers via email for significant changes
- Post a notice on our website highlighting the updates
Your continued use of our services after any changes constitutes acceptance of
the updated Privacy Policy.
3D
Your Privacy Choices